FAQ

Questions, answered.

What to expect from a Heartwood design-build remodel — from the first conversation to the final walkthrough.

Getting started

What is design-build?

Design-build brings design and construction into one coordinated team rather than treating them as disconnected stages. Heartwood leads the design process, coordinates required consultants, and develops pricing alongside the plans. This helps homeowners evaluate scope, constructability, and budget together. The agreement should clearly explain responsibilities, deliverables, and how decisions move from early design into construction.

Which areas do you serve?

Heartwood serves 17 communities in Santa Clara and San Mateo counties: Campbell, San Jose, Los Gatos, Saratoga, Monte Sereno, Cupertino, Sunnyvale, Santa Clara, Mountain View, Los Altos, Los Altos Hills, Palo Alto, Menlo Park, Atherton, Portola Valley, Woodside, and Redwood City. Confirm your property's jurisdiction early, since a nearby city name does not necessarily identify the permitting authority.

What happens at the first consultation?

The first consultation focuses on your goals, existing home, budget expectations, and preferred timing. Useful preparation includes a priority list, available plans, inspiration images, and known property concerns. The discussion helps identify what needs further investigation and whether feasibility work should come next. It is a starting point for defining scope, not a substitute for site-specific design or engineering.

Do you offer ADUs and detached cottages?

Yes. Heartwood offers ADUs and detached cottages, with planning shaped by the property and intended use. A legal dwelling requires more than a backyard room: access, utilities, sanitation, energy compliance, and applicable building standards all matter. Early feasibility work should distinguish an ADU from other accessory structures and confirm the approval pathway with the local jurisdiction.

What should we investigate before committing to a remodel?

Start with the property's constraints and the condition of the existing building. Available permit records, a site survey, structural observations, utility capacity, and zoning research can reveal issues that affect the design. Older homes may also need hazardous-material testing before disturbance. Use the findings to prioritize further investigations rather than assuming every property needs the same studies.

Design & process

Do you have in-house design?

Heartwood leads the design process and coordinates architects, structural engineers, energy consultants, and interior designers as the project requires. The appropriate team depends on the scope and technical demands of the home. Your agreement should identify who prepares each deliverable, which consultants are involved, and how design decisions are reviewed before permit submission and construction pricing.

Can I bring my own architect or interior designer?

Yes, Heartwood can collaborate with your architect or interior designer. Share existing drawings, consultant agreements, and the current approval status at the outset so responsibilities can be aligned. The team should clarify who manages revisions, specifications, permit responses, and construction questions. Early coordination also helps identify whether the design matches your budget and can be built as documented.

How are selections handled?

Selections are organized around the design, budget, and construction sequence. Cabinetry, tile, fixtures, lighting, and appliances should be coordinated before dependent work is released, because dimensions and installation requirements affect drawings and rough-ins. Heartwood guides that process with a selections schedule. Documenting approved products and alternatives helps reduce late substitutions and avoidable changes during construction.

Can we remove a load-bearing wall or improve seismic performance?

Often, yes, but a structural engineer must evaluate how the proposed change affects the home's load paths. Removing a wall can require beams, posts, upgraded footings, or replacement lateral resistance. Seismic improvements may involve connections, shear walls, and foundation anchorage rather than a single beam. The engineered scope and required permits should be established before demolition begins.

How do you plan electrification during a remodel?

Electrification planning starts with equipment choices and an electrical load assessment. Heat pumps, induction cooking, EV charging, and future solar or battery systems can affect panel capacity, circuits, and utility coordination. Load management may be worth evaluating alongside a service upgrade. Confirm current local energy requirements and utility procedures before finalizing equipment locations or closing walls.

Permits & approvals

Do you handle permits?

Yes. Heartwood coordinates permit drawings, applications, plan-check responses, and construction inspections as required by the project. Planning approval, building permits, and utility authorizations can be separate steps, so the scope should identify which are needed. The reviewing agencies control their decisions and processing times; complete documents and coordinated responses help keep the application moving.

Why do approvals take longer in some cities?

Approval times differ because jurisdictions use different review procedures and projects present different issues. A second story, historic property, hillside site, or protected tree may add planning review before building plan check. Incomplete information and design changes can also create additional review cycles. Confirm the expected pathway early rather than comparing your schedule with an unrelated nearby remodel.

What if my home is in an unincorporated area?

The county generally handles land-use and building approvals for an unincorporated property, rather than the neighboring city. In this service area, that means Santa Clara County Planning and Development or San Mateo County Planning and Building, as applicable. Other agencies may still review fire access, utilities, or environmental issues. Verify jurisdiction using the actual parcel, not just the mailing address.

What are Title 24 and local energy requirements?

Title 24 is California's Building Standards Code; Part 6 is the Energy Code, and Part 11 is CALGreen. The 2025 Energy Code took effect January 1, 2026, and includes requirements affecting additions and alterations. Compliance documentation and some field verification may be required. Local reach codes vary and are changing, so Heartwood confirms current project-specific requirements with the jurisdiction.

Do ADUs follow the same approval process as home additions?

Not always. Qualifying ADUs follow a ministerial approval framework under California law rather than ordinary discretionary design review. Eligibility still depends on the proposal, and building, utility, and safety requirements remain relevant. A complete application matters to the review process. Confirm the applicable ADU category and required documentation with the permitting agency before relying on an ordinary addition checklist.

Budget & timeline

How much does a remodel cost?

A remodel's cost depends on its scope, existing conditions, structural work, systems, finishes, and site access. Heartwood develops budget guidance after learning about the project and refines pricing as the design becomes more complete. Separate essential work from optional upgrades early. A useful budget also accounts for permits, consultants, temporary living arrangements, and a contingency for unresolved conditions.

How long does a project take?

The schedule depends on design complexity, approvals, procurement, and the amount of construction. A focused interior remodel and a second-story addition require very different sequences. Heartwood develops a project-specific schedule that distinguishes preconstruction from on-site work. Review agency requirements, utility coordination, and product lead times early, and update expectations as those dependencies become clearer.

Do you offer fixed pricing?

The construction agreement defines how your project is priced; do not assume every item is fixed before reviewing its terms. Once design and selections are developed, Heartwood provides detailed contract information and explains how changes are handled. Review allowances, exclusions, unresolved conditions, and payment milestones together so you understand which decisions or discoveries could affect the final cost.

How should we plan for unexpected conditions?

Include a contingency appropriate to the uncertainties in your project rather than spending the entire budget on visible finishes. Older wiring, concealed water damage, foundation conditions, and undocumented alterations may only become clear during investigation or demolition. Early testing can reduce uncertainty but cannot eliminate it. Agree on how discoveries will be documented, evaluated, priced, and authorized before work proceeds.

What decisions help prevent avoidable delays?

Finalize decisions that affect permits, fabrication, and rough-ins before the related work begins. Cabinet layouts, appliance specifications, windows, plumbing fixtures, and electrical equipment can all influence sequencing. Track required approvals and delivery dates alongside selections rather than treating purchasing as a separate activity. Changes remain possible, but their schedule and budget effects should be reviewed before authorization.

During construction

Can we live at home during the remodel?

Sometimes, depending on the work area, available utilities, and whether safe separation can be maintained. A limited remodel may allow occupancy, while major structural work or a whole-home renovation may make temporary relocation more practical. Discuss access, dust, noise, children, pets, and essential facilities before construction. Occupancy should be evaluated against the actual phasing plan and safety requirements.

How will I stay informed?

Heartwood provides project communication through a designated lead, regular updates, and site meetings at key milestones. Confirm the communication schedule and preferred channels before work starts. Updates should make upcoming decisions, progress, and open questions clear. Written documentation is especially important when a selection, field condition, or requested change could affect the agreed scope, price, or schedule.

How are changes handled during construction?

Changes should be documented and authorized through the contract's change process before the affected work proceeds. A useful change record explains the revised scope, pricing, and schedule implications, including any permit revisions or purchasing consequences. Some changes arise from homeowner requests; others follow concealed conditions. Clear written decisions help avoid misunderstandings about what has been approved and what remains unresolved.

How are dust, access, and inspections managed?

Construction planning should address work-area separation, access routes, debris handling, and required inspections. The appropriate controls depend on the work and whether the home remains occupied. Hazardous materials need suitable evaluation and handling rather than ordinary dust precautions alone. Required inspections must occur before covered work is concealed, and homeowners should coordinate site visits with the project lead.

What should we expect for warranties and project closeout?

Warranty obligations depend on the construction agreement, applicable law, and individual product terms; they should be reviewed rather than assumed. Closeout should clarify remaining punch-list work, operating information, maintenance needs, and how to report a concern. Keep permit signoffs and product documents with your home records. Manufacturer coverage and contractor responsibilities may differ, so ask questions before final acceptance.

By service

Kitchen & Bath Remodeling

Does an induction range always require a panel upgrade?

No. An induction range requires sufficient capacity for its specified circuit and the calculated household load, but that does not automatically mean replacing the panel or upgrading utility service. The assessment considers existing loads, feeder and service ratings, circuit routing, and any permitted load-management approach. Confirm the exact appliance specifications before the electrician completes the evaluation.

When does a range hood need make-up air?

Make-up air depends on the hood’s exhaust capacity, the applicable mechanical code, and the building conditions. A powerful hood can pull air through unintended paths and interfere with combustion equipment. Review the selected hood, duct design, house tightness, and other exhaust appliances together. Where required, replacement air must be coordinated with controls and suitable delivery locations, not left to an open-window assumption.

Can a shower be made curbless over existing framing?

Sometimes, but the floor assembly must provide room for the drain, slope, waterproofing, and finish thickness. An engineer may need to review recessed framing or other modifications; joists should not be cut simply to lower the shower. The design must also address water containment at the entry and how the bathroom floor meets adjacent rooms without creating an unwanted step.

Why is moving a sink different on a slab?

A slab often requires concrete removal to reach and reroute buried drainage, while a crawlspace may allow access from below. Neither condition guarantees an easy move: drain slope, vent routing, beam locations, and sewer connection elevations still matter. Slab investigation should also locate embedded utilities and any radiant heating before cutting, with repair details coordinated around the new piping.

Does tile waterproof a shower by itself?

No. Tile and grout do not replace a properly installed waterproofing assembly. The membrane, drain connection, corners, niches, and penetrations must work together as a compatible system. Required testing or inspection should occur before finishes conceal the assembly. Later glass installation also needs planned attachment details so fasteners do not create leaks through critical waterproofed surfaces.

Why are countertops templated after cabinets are installed?

Final countertop dimensions depend on the installed cabinet positions, wall conditions, appliance clearances, and confirmed supports. Field templating after cabinets are secured reduces discrepancies between drawings and actual construction. Slabs can be selected earlier, but sink cutouts, seams, overhangs, and edge details should be confirmed before fabrication. Schedule planning must allow for this interval rather than assuming countertops arrive with the cabinetry.

Second-Story Additions

How do you determine whether the foundation can support another floor?

A structural engineer evaluates the existing foundation against the proposed loads and site conditions. This may require original drawings, selective exposure, reinforcement investigation, and geotechnical input rather than a visual inspection alone. The resulting design identifies whether existing footings can remain, need strengthening, or require new elements. Foundation capacity must be assessed together with the connections and walls transferring forces into it.

Why might new shear walls be needed downstairs?

New shear walls may be needed because the upper story increases earthquake forces that must pass through the lower story to the foundation. The engineer evaluates the entire lateral system, including diaphragms, collectors, anchors, and hold-downs. Existing large openings can limit available resistance, so additional wall segments or another engineered system may change downstairs layouts even when no extra downstairs area is being added.

Can the new stair go wherever there is floor space?

No. Stair placement must satisfy geometry, headroom, landing, and safety requirements while fitting the framing and circulation on both levels. The floor opening may need new headers and supports, and the stair can conflict with roof slopes or mechanical routes. Testing it in section as well as plan helps avoid a layout that looks workable on paper but cannot be constructed compliantly.

Can the existing heating system serve the second story?

Possibly, but only after evaluating heating and cooling loads, equipment capacity, distribution, and controls. Upstairs rooms can experience different solar gains and comfort conditions from the original floor. Existing ducts may also lack capacity or suitable routes. The energy compliance design should compare extending the system with other options, including heat pumps, without assuming larger equipment alone will solve airflow or zoning problems.

How is the house protected while the roof is removed?

Protection relies on planned sequencing, temporary coverings, drainage, bracing, and weather monitoring, not simply a tarp at the end of each day. The contractor needs a defined response to unexpected rain and a clear route toward enclosing the new structure. Occupancy may be impractical during this phase because weather exposure, structural work, utility interruptions, and safe access all change as construction progresses.

Will adding a second story require replacing all downstairs finishes?

Not necessarily, but targeted downstairs disruption is common. New posts, shear walls, hold-downs, foundations, stairs, and utility routes can require opening walls, ceilings, or floors. The scope should map those interventions before construction and distinguish localized repairs from broader finish replacement. Matching existing flooring or trim may be difficult, so review continuity and replacement boundaries while the structural design is still being coordinated.

Structural Wall Removal & Open Concept

Can a wall parallel to the joists still be load-bearing?

Yes. A parallel wall can support a beam end, roof bracing, intersecting framing, or loads from an upper story. Joist direction is only one observation. Inspection should trace supported framing through the wall and down to the foundation, with targeted exploratory openings where needed. The engineer determines its structural role before demolition is authorized.

Does a flush steel beam always allow a completely flat ceiling?

No. Beam depth is only one constraint; connection plates, joist hangers, roof geometry, and required bearing can also project into the ceiling zone. Steel may help with a particular span, but its connections and installation access need coordination. Compare a detailed flush option with a dropped beam before committing to ceiling finishes or ordering fabrication.

Why might new footings be needed beneath the posts?

The posts concentrate the opening loads into small bearing areas that existing construction may not support. An ordinary slab is not automatically an adequate footing. The engineer evaluates loads, existing foundation dimensions and condition, and soil support, then specifies reinforcement and footing geometry where needed. Excavation and inspection must be coordinated before the new loads are transferred.

Can a larger beam replace a removed shear wall?

Not by itself. A gravity beam supports downward loads, while a shear wall resists horizontal forces through connected diaphragms, anchors, and foundations. Replacing that wall requires a lateral design, potentially involving retained wall segments, strengthened walls elsewhere, or an engineered frame. Even a nonbearing partition should be checked for lateral function before it is removed.

When can temporary shoring be removed?

Only after the permanent load-carrying system is installed and the responsible construction team has confirmed the engineer’s requirements and applicable inspection conditions are satisfied. That includes bearing, connections, and foundation readiness, not just placing the beam. Shoring locations and removal sequence should be established before demolition; temporary supports must themselves bear on construction capable of carrying their loads.

Does an interior opening trigger replacement of every window?

Not automatically. Energy compliance follows the permitted scope and applicable alteration rules; removing an interior wall alone does not mean every existing window must be replaced. New windows, an adjoining addition, or affected mechanical and lighting systems can introduce specific requirements. Review the energy scope during design so glazing specifications and compliance documentation match what is actually being built.

Eichler & Mid-Century Modern Remodeling

Can roof insulation be added without covering the wood ceiling?

Yes. Above-deck rigid foam insulation can preserve the exposed ceiling when integrated into a properly designed roofing assembly. Roof height, drainage, edge flashings, fastening, and membrane compatibility all need coordination. Existing deck damage should be repaired first. The design must also address penetrations and fascia proportions rather than treating insulation as a layer added independently of the roof.

Can an air-to-water heat pump reuse original radiant tubing?

Sometimes, if testing supports continued use and the system can deliver the required heat at compatible water temperatures. The heat pump does not repair leaking or deteriorated tubing. Evaluate distribution condition, heat loss, water treatment, and controls before specifying equipment. If the slab piping is unreliable, compare new hydronic distribution with other heating options before installing new floors.

Are ductless mini-splits a suitable alternative to slab heat?

Yes, they can provide heating and cooling without relying on embedded radiant tubing. Suitability depends on room loads, air distribution, indoor unit placement, outdoor equipment location, and routing for refrigerant and condensate. Open rooms and enclosed bedrooms may require different approaches. Coordinate these routes with exposed beams and glazing so installation does not compromise the architectural character.

How should replacement glass be specified for an Eichler?

Specify both energy performance and architectural details. U-factor and SHGC should match the applicable Title 24 compliance approach, while frame dimensions, mullion alignment, glass appearance, and safety requirements should suit each opening. Confirm anchorage and water management before ordering. A narrow frame alone does not establish performance, and a high-performance glass package alone does not ensure a visually compatible installation.

Does remodeling an Eichler always require an electrical service upgrade?

No. The answer depends on a load calculation, existing equipment, service capacity, and planned electric appliances. Some projects can use existing capacity or approved load management; others need service changes. Coordinate utility requirements early, especially when several heat pump systems or EV charging are planned. In Palo Alto, electrical service coordination is with CPAU rather than PG&E.

Can an Eichler receive a second-story addition?

Possibly, but parcel-specific zoning and neighborhood controls must be checked first. Some cities have single-story overlays or Eichler design guidelines that can prohibit or constrain additional height. Where an addition is allowed, structural capacity, privacy, roof form, and design review may shape the proposal. Confirm the current city requirements before investing in a second-story design.

Primary Spa Suites

Can a curbless shower be installed on an existing slab?

Often, but slab conditions determine the approach. The drain and sloped waterproof assembly need depth below the adjacent finished floor. Before cutting, investigate reinforcement, embedded utilities, and any post tensioning. An engineered recess or an alternative floor buildup may be appropriate. Resolve drainage and the bathroom entry transition before treating the design as feasible.

How is shower waterproofing checked before tile?

The shower receptor is flood tested after the waterproofing has cured and before tile conceals it. The installer follows the assembly manufacturer's instructions and the city's inspection requirements. Seams, corners, drain connections, and penetrations also need inspection because a successful receptor test alone does not verify every wall or niche detail.

Does a steam shower need different waterproofing?

Yes, steam exposure requires an assembly rated for vapor control as well as liquid water protection. A membrane suitable for an ordinary shower is not automatically suitable for steam. Specify the intended use, compatible ceiling and wall details, sealed penetrations, and an appropriate enclosure. Generator sizing and placement should follow the selected manufacturer's requirements.

How do you assess a heavy freestanding tub?

Assess the tub's filled weight, bather load, and support arrangement against the existing floor structure. A structural engineer may need to evaluate joist spans, deflection, beams, and bearing below. Reinforcing only the subfloor may not solve the load path. Also verify delivery access, the filler location, and maintenance access before committing to a model.

Can a heat pump water heater serve a large soaking tub?

Yes, if its storage and delivery capacity match the actual demand. Compare tub fill volume and desired temperature with first hour delivery, recovery conditions, and other fixtures running concurrently. Installation space, ambient temperature, airflow, and operating modes affect performance. A larger tank or revised operating strategy may be necessary; selecting by household size alone is insufficient.

Can heated floors replace bathroom ventilation?

No, radiant floor heat provides surface comfort but does not remove moisture from the room. A bathroom still needs appropriate exhaust to the outdoors and an air path that allows the fan to move its intended volume. Coordinate fan controls with bathing habits, especially after steam use, and maintain access for cleaning and equipment service.

Whole-Home Remodels

Does a whole-home remodel require upgrading everything to current code?

Not automatically; requirements depend on the proposed work, existing conditions, and applicable local rules. Alterations can trigger related structural, energy, electrical, or safety improvements beyond a single room, but the extent is project specific. Establish the scope and confirm the city's interpretation during planning rather than relying on a universal percentage or valuation threshold.

What happens structurally when several interior walls are removed?

Both gravity support and lateral resistance need evaluation. New beams may require posts and upgraded footings, while removed shear wall segments may need replacement lateral elements and engineered connections. The engineer traces loads to the foundation and coordinates the design with ducts, plumbing, and ceiling heights. A beam alone does not resolve every consequence of an open layout.

When does an alteration need HERS verification?

HERS field verification applies when the selected energy measures and applicable compliance requirements call for it. Certain HVAC and duct measures can require testing or verification, but not every remodel needs the same inspections. The energy documentation should identify the applicable measures early so the construction team can coordinate access, testing, and any corrective work before final approval.

Does switching to heat pumps require a larger electrical service?

Not always; the decision depends on a load calculation and the existing service and panel conditions. Equipment efficiency, simultaneous demand, and approved load management can affect the outcome. Plan HVAC, water heating, cooking, and EV charging together. If a service upgrade is needed, coordinate with the serving utility early rather than assuming its schedule matches interior construction.

Can we stay in the house during a whole-home remodel?

Sometimes, but only when safe separation and essential services can be maintained. Widespread demolition, structural work, dust, noise, and utility shutdowns often make relocation more practical. Phasing may preserve a usable bathroom and living area, but it can also add repeated setup and disruption. Assess the actual work sequence before committing to occupied construction.

How should a whole-home remodel be phased?

Phase it from a coordinated master plan, with enabling structural and systems work considered before room finishes. Locate future routes, service capacity, and connection points so later phases do not unnecessarily damage completed work. Each phase needs a defined permit strategy, safe occupancy conditions, and clear boundaries. Some interconnected improvements are better completed together despite a preference for smaller stages.

ADUs & Detached Cottages

How large can an ADU be?

California protects an allowance for at least an 800-square-foot ADU that meets specified setbacks and height limits, even where floor-area ratio or lot coverage would otherwise prevent it. Larger units may be possible under applicable state and local rules. A JADU is limited to 500 square feet; confirm the proposed unit type before comparing maximum sizes.

What setbacks apply to a detached ADU?

Required side and rear setbacks for a detached ADU generally cannot exceed four feet under California law. That does not establish every siting requirement: height, front-yard conditions, fire separation, easements, and protected trees still need review. Existing-space conversions and qualifying replacement structures may have different setback treatment, so verify the specific approval pathway with the city.

Does the city have to approve an ADU within 60 days?

The local agency generally must approve or deny a qualifying ADU application within 60 days after receiving a complete application, subject to statutory conditions. Incomplete submissions, applicant-requested delays, or an application accompanying a new primary residence can change the timing. Utility approvals and construction are separate processes, so the state review period is not a total project schedule.

Must I replace parking when converting a garage?

No replacement parking is required when a garage is converted to an ADU under California ADU law. That protection does not eliminate the need to evaluate the garage's structure, slab, drainage, ceiling heights, or fire separation. Confirm how any remaining driveway and site access will function, especially where construction staging or emergency access affects the layout.

Can I rent an ADU without living on the property?

Yes, state law prohibits owner-occupancy requirements for ADUs; JADUs have different rules. Rental terms remain subject to applicable regulations, and cities may require terms longer than 30 days. An ADU generally cannot be sold separately unless a specific authorized arrangement applies, such as a qualifying local condominium ordinance. Confirm rental restrictions and any recorded agreements before setting an ownership strategy.

Is an SB 9 project the same as an ADU?

No. SB 9 addresses qualifying two-primary-unit projects and urban lot splits, while an ADU is an accessory dwelling. Eligibility exclusions and development standards differ, and an SB 9 lot split requires a three-year owner-occupancy affidavit. Do not assume both programs automatically combine to permit additional units; review the proposed lot configuration, existing dwellings, and applicable statutory limits with the city.

Still have questions?

Send us a note about your home and project — we're happy to talk it through.

Start a Project